Call management
Having a virtual landline is an excellent way to improve your business’s call management. These numbers are hosted in the cloud and work over the internet. They allow you to make and receive phone calls from anywhere, and are available in many different time zones. You can also choose a toll-free or local number to suit your business’s needs.
Virtual landline phone numbers also provide several options to ensure calls are never missed. You can set up multiple virtual extensions for each team member, or have all lines in a particular department ring simultaneously. In addition, you can direct your calls to team members via an auto-forwarding feature. In addition to call management, these numbers can be used for marketing campaigns.
Call management for virtual landlines can also include features like automated callbacks, which prevent callers from having to wait on hold. Customers can also choose a specific time to be called back, and your agent will be reminded when the time is approaching. Another useful feature is VoIP visual voicemail, which automatically transcribes your missed voice messages. This feature also saves audio attachments. Another option is voicemail-to-email, which automatically sends audio recordings to an agent’s email address.
Auto attendant
If you are looking for a simple and cost-effective way to improve the customer service experience in your virtual landline, you should consider installing an Auto Attendant for your virtual landline. These phone systems offer many benefits, such as caller ID and voicemail message delivery. They also allow you to route calls to different phone numbers in a predefined sequence.
You can customize the auto attendant on your virtual landline according to your needs. You can set custom hours for your organization and listen to different messages in different languages. You can also add multiple languages and multiple holiday closures. You can change the greetings and other information in the auto attendant, which can help you improve customer service.
However, auto attendants have their flaws and may not be suitable for all businesses. Studies show that 55% of customers still prefer to talk to a live person. Additionally, automated call systems don’t use voice input, which means some callers may hang up before speaking to an agent.
Toll free numbers
Toll free numbers are a great way to boost your brand and establish a national presence. Consumers will recognize these numbers as being more trustworthy and professional. Not to mention that they are easier to promote. Some companies even purchase vanity phone numbers for advertising purposes. Toll free numbers are also an affordable and scalable communications solution for small businesses.
Toll free numbers are also great for generating leads and orders. You’ll be able to attract leads who don’t even need your service or product, but still want to learn more about your business. Unfortunately, the FCC limits how many of these numbers a business can buy. Vanity phone numbers are sold on a first-come-first-serve basis, which means that a company can’t hoard them.
Virtual toll free numbers are great for small businesses, especially for those who don’t want to invest in expensive phone equipment. They allow you to connect your entire business, with the added benefit of not having to buy expensive phones. When your customers call your virtual toll free number, they’ll be routed to the appropriate department, where they can leave a message. A number like this can be purchased from companies such as UniTel Voice.
Tracking calls
If you have a business and you’d like to track calls, a virtual landline is an excellent solution. The convenience of a cloud-based phone number means you can use it anywhere you have an Internet connection, without the hassle of renting or owning a phone line. In addition, you can assign a specific number to each campaign, which helps you differentiate different campaigns. Another benefit of using a virtual landline is that you can route calls to a specific email address.
Virtual numbers are popular amongst businesses, as they are easier for customers to remember than a regular telephone number. In addition to this, they allow businesses to test new markets and are better ranked in local listings. Call tracking software helps businesses to track all calls made through these numbers, and allows them to maximize each customer contact point.
A virtual landline also helps you manage costs as compared to traditional phone lines. They don’t require any hardware to set up and can often be updated on a regular basis through an online web portal. Because virtual landlines are disposable, they can be used for temporary or non-recurring marketing campaigns.
